Covered California Frequently Asked Questions
For People Living with HIV and Hepatitis C and People Considering PrEP
Covered California open enrollment begins today and you may have questions about how recent actions by President Trump and Congress will impact your health coverage. The California HIV/AIDS Policy Research Centers has released a set of common questions and answers to help you better understand your coverage through Covered California. This guide is designed specifically to help people living with HIV and hepatitis C and people considering pre-exposure prophylaxis (PrEP). You can read the full guide here.
Here are some key points to remember:
Read the full question and answer guide here.
There are numerous resources available to assist consumers with questions:
Covered California’s Service Center: 1-800-300-1506
Covered California’s website: www.coveredca.com
Local, free, and confidential help is also available from one of Covered California’s 14,000 certified agents and enrollers. Consumers can find local help by visiting www.coveredca.com/get-help
Health Consumer Alliance offers free help if you have concerns about your health insurance company or access to medical care: 1-888-804-3536 or www.healthconsumer.org
If you’re living with HIV, you should seek assistance from someone knowledgeable about HIV programs and how they interact with Covered California. If you are unable to find an HIV-experienced certified agent or enroller, consult with an HIV case manager or benefits counselor. If you qualify for ADAP and OA-HIPP, you can find the nearest enrollment site by calling 1-844-550-3944.
If you’re considering PrEP, you can chat with a knowledgeable PrEP navigator at www.pleaseprepme.org. This website also contains a statewide directory of doctors with experience providing PrEP.
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